Keynote Speaker:  Corey Ciocchetti
An Associate Professor of Business Ethics and Legal Studies at the University of Denver

Corey Ciocchetti is one of the University’s most popular and highest-rated professors. Corey joined DU after graduating with a law degree from Duke University School of Law, a Masters degree in Religious Studies and two Bachelors degrees in Finance and Economics—summa cum laude—from the University of Denver. Corey is a talented speaker and teacher and has won multiple teaching and speaking awards including the Outstanding Professor of the Year Award by the University of Denver Alumni Association and the Joel Goldman Award for most respected speaker on the CAMPUSPEAK roster. He currently teaches classes on business law and ethics in a department ranked by the Wall Street Journal and Business Week in the top ten nationwide for producing students with high ethical standards.

Corey also speaks to tens of thousands of individuals each year about “authentic success” and living an ethical life and is the author of the book Real Rabbits: Chasing An Authentic Life. He has spoken to diverse audiences, including the University of Hawaii Pediatrics Residency Program, undergraduates at MIT, the Federal Reserve Bank, the National Fire Leadership Academy, the Colorado State Patrol and the third graders of Mapleton School District in Adams County, Colorado (that one was tough). He has spoken in over 125 cities and 34 states over the past five years. A Colorado native, Corey resides in Westminster, Colorado with his wife, Jillian.

"What Are Your Cashiering Concerns?" Bring it to the Table! Disenrollment, Student Holds, Refunds Policy, 9300's?

Panel: Marisa Marin (W University of Washington), Denise Burt (Santa Clara Univesity) and Jared Church (University of California, San Diego) and Robyn Bongartz (Wichita State University)

Customer Service: Dealing with Hostility & Stress - Laura Price

18 years in law enforcement, currently serving as a Sergeant in the Investigations division, Crisis Negotiator, Life Coach and Public Speaker.

Student Success - Dr. Elizabeth Adams, Associate Vice President of Student Success at CSUN

Associate Vice President of Student Success at CSUN, is a folklorist and the Associate Vice President of Student Success at CSUN. She holds degrees in history, literature, and folklore. She earned her Ph.D. from the University of California, Los Angeles. Her research interests include popular culture, gender, sexuality, material culture, and festival. Prior to her current role, she served as Associate Vice President of Undergraduate Studies, the Associate Dean of the College of Humanities and the Director of the Liberal Studies Program at CSUN. She is a professor of Liberal Studies and Anthropology.

IT, Cyberspace Threats and Protecting Critical Information - George Viegas

George Viegas functions as the chief information security officer for Chapman University in Orange, California. He has an extensive background in information security with large and small companies such as Symantec, Thomson Reuters and F&M Bank, Long Beach and in varied verticals like banking, software, entertainment and education.

He has a strong focus on the practical aspects of running a successful information security program including successful partnering with the business and IT teams for effective risk management. He is also a strong proponent of using agile development strategies to fast-track information security projects.

Viegas has an M.S. in geophysics from Stanford University, an MBA from the University of Houston and CISSP and CISA security certifications.

Perkins, What's Next? & Title IV Program Updates - Wes Huffman (COHEAO)

Understanding the VA Process - VA Office representative

Motivation: Vision Workshop - Laura Price

18 years in law enforcement, currently serving as a Sergeant in the Investigations division, Crisis Negotiator, Life Coach and Public Speaker.

Deferred Action for Childhood Arrivals in Education (DACA) - Janine DuMontelle (Chapman University), Oscar Teran (UC-Irvine)

Janine DuMontelle, is the Vice President and General Counsel at Chapman University in Orange, CA. Janine is presently serving  on the Board of Directors for the National Association of College and University Attorneys (“NACUA”) and as NACUA’s Treasurer.  Janine’s prior NACUA service includes being an at-large member of the Board of Directors of NACUA from 2013-2016. In addition to her affiliation with NACUA, she is an active member of the Orange County Bar Association and Association of Corporate Counsel.  She serves on the Legal Advisory Board for United Educators Insurance and the Advisory Board for J. Serra High School Law Magnet Program.

Janine is a magna cum laude, graduate of Whittier Law School, where she served as Managing Editor of the Law Review. She received her Master's Public Administration, from California State University, Fullerton and her Bachelor of Science, degree from Southern Illinois University, Carbondale. 

Updates from The Hill, including FCC, Cash Management changes, and 1098T updates - Wes Huffman (COHEAO)

International Collections and Payments - Ray Kopitsch (Corporate Partner, Cedar Financial) and Shen Milunovic

Ray Kopitsch is currently the Director of Client Global Strategy at Cedar Financial.  Cedar Financial focuses largely on the uniqueness and complexity of international debt recovery and has very high success in the same.  Ray has brought over 19 years of experience and knowledge in the financial industry arena with expansive interest in business development.  With Cedar Financial, Ray has dramatically expanded their global footprint.  He is married to Tracy and has four beautiful daughters-- Paige, Madyson, Emma, and Raegen.  When not working he enjoy times with his family, outdoor activities (when Michigan weather allows), such as hunting, fishing, camping and hockey.

Preferred Names & Pronouns Project - Hanna Song, Ph.D. and Taso Dimitriadis, Caltech

Hanna Song, Ph.D. is the Senior Director for Diversity at Caltech. She oversees all diversity initiatives and programs for students, staff, and faculty. She has a B.A. in Sociology from UC Berkeley, M.A. in Education Policy, Organization, Leadership Studies from Stanford University, and M.A. & Ph.D. In Higher Education Organizational Change from UCLA. Hanna has held a wide range of administrative positions: Assistant Dean of the College at Occidental College and Chief Institutional Research and Planning Officer at Amherst College. 

Taso Dimitriadis is currently the Associate Director at the Caltech Center for Diversity, where her supports underrepresented and underserved student populations, the campus LGBTQ+ community, and women in STEM fields. He has been at Caltech for over seven years, working first with the student residential populations before transitioning into a position at the Caltech Center for Diversity. Taso Dimitriadis received his bachelor’s degree from the University of Nevada, Reno, and a master’s degree in higher education and student affairs from The Ohio State University.

Collection Best Practices: Cashiering & Refunds - School Partner TBD

Legal Update - Chad Echols

Open Forum: Ask an Attorney - Chad Echols

About Chad: A Rock Hill native, Chad graduated in 1998 from Clemson University with a Bachelor of Science in Forest Resource Management. He received his law degree in 2002 from the University of South Carolina School of Law, where he was a member of the South Carolina Environmental Law Journal. Following law school, Chad was a law clerk for the Honorable John C. Hayes III in the Sixteenth Judicial Circuit of South Carolina. Before forming The Echols Firm, LLC, Chad served as Vice President and General Counsel for Williams & Fudge, Inc., a national student loan collection agency located in Rock Hill, and was an attorney with the law firm Hamilton, Martens & Ballou, LLC. He continues to serve as outside general counsel to Williams & Fudge, Inc. The firm’s practice focuses on the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, compliance for collection agencies and debt purchasers, business law, litigation, and commercial collections. He is a member of the South Carolina Bar Association. Chad serves on the Board of Directors for the Good Folks of York County, Upper Palmetto YMCA Camp Cherokee, York County Clemson Club, and is a Vice Chairman for the 2018 Come-See- Me Festival.