Ruth Sharp is the Bursar for the California Institute of Technology. She is responsible for providing operational leadership and oversight for student financial services. Ruth has worked in accounting and finance for over 30 years. She is a member of COHEAO and NACUBO. She is the co-founder for the Southern CA Bursar’s Meeting, a quarterly working group for private schools in the Southern California area. She has been a speaker and panelist for NACUBO, PacWest SFS, Southern CA Bursar’s Meeting, and for the Treasury Institute for Higher Education. Ruth graduated with a Bachelor of Science degree in Organizational Management from the University of La Verne. Also, she earned a Master of Business Administration from the University of Redlands in 2008.
Jared is the Assistant Director of the Student Business Services office at UCSD. He is responsible for the oversight of the Student Accounts, University Billing, Loan Administration and Campus Card operations. He has worked in higher education for 15 years dedicating himself to best in class financial and academic customer service. As a first time member of the committee he is excited to play a part in the sharing of knowledge and networking across higher education institutions.
Carol is the Student Account & Loan Resolution Specialist at Santa Clara University. She is responsible for managing their collection portfolio, oversees the daily operations and processes of the Credit Counseling office. She has worked in higher education for 5 years. As a first time member of the committee she is very excited to play a part in updating the PacWest website. She has two adult children and is very involved in Kiwanis with her husband Grant.
Becky is the Director of Student Business Services at Chapman University in the city of Orange CA. She has been in higher education for 10 years specifically in the private education sector. She enjoys learning and collaborating with her peers and spending time with her family.
Marisa is the Assistant Director of the Student Fiscal Services at the University of Washington. She has worked in higher education for almost 10 years, after 26 years in banking. Her experience has been primarily in customer service, management, finance, and human resources. She is a member of COHEAO and NACUBO. She is grateful for the opportunity to be a member of the committee and to be able to share and acquire knowledge and experience. She received her degrees from the University of Washington and she is a proud to be a Husky!!
Robyn Bongartz is the Director of Student & AR Fiscal Operations at Wichita State University. Robyn has been in higher education since 1988. She is proud to have assisted with the implementation of Banner known today as Ellucian and touchnet which is a payment processor. She can relate to the returning adult as she worked full-time when earning her bachelors and masters. On a personal note, she has been married for 27 years and has 3 children. Derrick finally graduated from WSU with a Communications degree; Samantha is a junior at WSU in teaching; Brett is a junior in high school. She finds PacWest SFS innovative and motivating. Her mom, Connie, also enjoys as she is Robyn’s traveling companion.
Cylinda E. Duran, Regional Sales Manager, West Coast Region, for TouchNet. She has been with TouchNet for 6 years and is responsible for securing and maintaining long-term, mutually profitable relationships with higher education institutions. Her career began in 1989 at New Mexico Mining in the Accounts Payable department and then another 9 years at New Mexico State University's Bursar Department. This led to combining her love for universities with the payment technology industry where she has been since 1998. Throughout her career, Cylinda focus has always been on customer relationships. Her focus is how to help you help your students and make your life easier all at the same time.
Marlene Anderson, retired San Jose State University Bursar, now serving as PacWest SFS conference coordinator.