Becky is the Director of Student Business Services at Chapman University in the city of Orange CA. She has been in higher education for 10 years specifically in the private education sector. She enjoys learning and collaborating with her peers and spending time with her family.
Marisa is the Associate Director of the Student Fiscal Services at the University of Washington. She has worked in higher education for almost 10 years, after 26 years in banking. Her experience has been primarily in customer service, management, finance, and human resources. She is a member of COHEAO and NACUBO. She is grateful for the opportunity to be a member of the committee and to be able to share and acquire knowledge and experience. She received her degrees from the University of Washington and she is a proud to be a Husky!!
Carol is the Student Account & Loan Resolution Specialist at Santa Clara University. She is responsible for managing their collection portfolio, oversees the daily operations and processes of the Credit Counseling office. She has worked in higher education for 5 years. As a first time member of the committee she is very excited to play a part in updating the PacWest website. She has two adult children and is very involved in Kiwanis with her husband Grant.
April Ewing-Miles is a Supervisor in Student Financial Service at The University of Southern California, where she leads a team of Counselors in the collection of Tuition Receivables and Perkins and Institutional loans. She has been with the University since August 2017 and was previously employed in the Student Accounts Receivable department at Wayne State University in Detroit, Michigan for 14 years until when she relocated to Los Angeles, California to be with her children. April has a passion for continuous learning and for helping young women realize their potential. She is pleased to be a part of the 2019-2020 PACWEST committee and looks forward to serving during this next year.
Saul is an Alumni of San Diego State University with a Bachelor’s of Science in Aerospace Engineering and is currently an Information Technology Consultant at SDSU. During his education he worked in Student Account Services as a student assistant and upon graduation was offered a staff position. Working in student financials over five years, as a student assistant he was the front line of the office and assisted students, parents, and staff with questions relating to financial aid disbursements, payments, and collections. As a staff member he processed parking reconciliations, Chapter 33 GI Bill payments, Employee & Dependent Fee Waivers, as well as Third Party Billing and Collection.
Robyn Bongartz is the Director of Student & AR Fiscal Operations at Wichita State University. Robyn has been in higher education since 1988. She is proud to have assisted with the implementation of Banner known today as Ellucian and touchnet which is a payment processor. She can relate to the returning adult as she worked full-time when earning her bachelors and masters. On a personal note, she has been married for 27 years and has 3 children. Derrick finally graduated from WSU with a Communications degree; Samantha is a junior at WSU in teaching; Brett is a junior in high school. She finds PacWest SFS innovative and motivating. Her mom, Connie, also enjoys as she is Robyn’s traveling companion.
Shay is the Associate Bursar of Cashiering Operations at SF State. In her position she is responsible for the daily management of all university cashiering operations activities, as well as oversight of special projects such as bankruptcy, payment plans, escheated checks and franchise tax board. She has worked in higher education for almost three years. Prior to this she was a bank AVP on the east coast which provided her with an extensive background in training and education on finance, operations and customer service. As a first time PacWest committee member she is very excited to network, learn from her peers and continue building on her passion of teaching sound financial literacy practices across the higher education industry.
Cylinda E. Duran, Regional Sales Manager, West Coast Region, for TouchNet. She has been with TouchNet for 6 years and is responsible for securing and maintaining long-term, mutually profitable relationships with higher education institutions. Her career began in 1989 at New Mexico Mining in the Accounts Payable department and then another 9 years at New Mexico State University's Bursar Department. This led to combining her love for universities with the payment technology industry where she has been since 1998. Throughout her career, Cylinda focus has always been on customer relationships. Her focus is how to help you help your students and make your life easier all at the same time.
Paul Boston is a Relationship Manager at Flywire, a leading provider of international and domestic payment solutions. Coming up on two years at Flywire and having spent the majority of his life living and working overseas, Paul’s passion and expertise lay in nurturing relationships and connections that allow us to operate globally with ease, security and efficiency. As international student populations becoming an increasingly vital part of universities’ workings, Paul’s excited to be serving on the PacWest committee to think-tank with other industry leaders and uncover opportunities for improvement.
Marlene Anderson, retired San Jose State University Bursar, now serving as PacWest SFS conference coordinator.