Becky is the Director of Student Business Services at Chapman University in the city of Orange CA. She has been in higher education for 10 years specifically in the private education sector. She enjoys learning and collaborating with her peers and spending time with her family.
Marisa is the Associate Director of the Student Fiscal Services at the University of Washington. She has worked in higher education for over 13 years, after 26 years in banking. Her experience has been primarily in customer service, management, finance, and human resources. She is a member of COHEAO and NACUBO. She is grateful for the opportunity to be a member of the committee and to be able to share and acquire knowledge and experience. She received her degrees from the University of Washington and she is a proud to be a Husky!!
Robyn Bongartz is the Director of Student & AR Fiscal Operations at Wichita State University. Robyn has been in higher education since 1988. She is proud to have assisted with the implementation of Banner known today as Ellucian and touchnet which is a payment processor. She can relate to the returning adult as she worked full-time when earning her bachelors and masters. On a personal note, she has been married for 28 years and has 3 children. Derrick will be getting married in May 2020; Samantha will graduate from WSU in teaching in May 2020; Brett is a senior in high school and will graduate May 2020. She finds PacWest SFS innovative and motivating. Her mom, Connie, also enjoys as she is Robyn’s traveling companion.
April Ewing-Miles is a Supervisor in Student Financial Service at The University of Southern California, where she leads a team of Counselors in the collection of Tuition Receivables and Perkins and Institutional loans. She has been with the University since August 2017 and was previously employed in the Student Accounts Receivable department at Wayne State University in Detroit, Michigan for 14 years until when she relocated to Los Angeles, California to be with her children. April has a passion for continuous learning and for helping young women realize their potential. She is pleased to be a part of the 2019-2020 PACWEST committee and looks forward to serving during this next year.
Megin is the Bursar at Caltech in the city of Pasadena, California. She has worked in higher education for 19 years as the Student Account Manager and just recently took on the role as the Bursar. Her passion is, helping and collaborating with others to build a successful business and work environment. She believes that developing strong relationships is the foundation to everything she does, both professionally and personally. Megin is excited to be part of the PacWest committee and looks forward to serving during the next two years.
Shay is the Associate Director of Student Financial Services at Stanford University. In her position she is responsible for the operational oversight of university payments and cashiering activities, as well as management of projects such as payment plans, collections and escheatment. She has worked in higher education for five years and, prior to this, she was a bank AVP on the east coast which provided her with an extensive background in education and training on finance, operations and customer service. As a PacWest committee member she is very excited to network and continue building on her passion of teaching sound financial literacy practices across the higher education industry.
MyVan is the Manager of Student Financial and Cashiering Services. She has worked at CSU Pomona for 15 years with expertise in cashiering-related and customer service, including parking and third party billing. In the past few years, she has also been responsible for oversight and supervision of the Collections area. MyVan is honored and excited to serve the organization that helped her when she had minimal knowledge in Higher Education. She feels this experience will give her the opportunity to give back to the organization she has benefitted from.
Cylinda E. Duran, Regional Sales Manager, West Coast Region, for TouchNet. She has been with TouchNet for 8 years and is responsible for securing and maintaining long-term, mutually profitable relationships with higher education institutions. Her career began in 1989 at New Mexico Mining in the Accounts Payable department and then another 9 years at New Mexico State University's Bursar Department. This led to combining her love for universities with the payment technology industry where she has been since 1998. Throughout her career, Cylinda focus has always been on customer relationships. Her focus is how to help you help your students and make your life easier all at the same time.
Jenny Pak-Vincent is a Director of Client Development at Flywire, a leading global payments enablement and software company, on a mission to deliver the world’s most important and complex payments. She's been with Flywire since 2015 and has dedicated over 25 years in Higher Ed, both working directly at institutions and in sales and client relations. Jenny is a seasoned expert in the HE and payment industry with passion for client advocacy, providing top notch service to her clients for mutual success. Jenny has passion for travel and outdoors and enjoys hiking and spending quality time with loved ones. Jenny is excited to be serving on the PacWest committee to think-tank with other industry leaders and uncover opportunities for improvement for the organization.
Marlene Anderson, retired San Jose State University Bursar, now serving as PacWest SFS conference coordinator.